Local insight, service and engagement key to success story
It’s going to be a busy and happy Christmas at Timothy’s Londis PLUS in Roscommon town. The business, run by Annie and Vincent Timothy along with their store manager, Mike Crean, has recently received a number of top awards.
Local insight, local service and local community engagement are key ingredients to running this successful retailing business. Timothy’s Londis PLUS has been serving the local community of Abbeytown for over 15 years.
Timothy’s has won a number of awards recently with success at the Londis Retailing Awards and the ShelfLife C-Store Awards.
Timothy’s Londis PLUS, Abbeytown Roscommon was named as the Overall Londis Store of the Year at the 2016 Londis Retailing Awards on 17th of November. Londis retailers from every corner of the country descended on Powerscourt Hotel in Co. Wicklow for these prestigious Awards.
Timothy’s Londis also won the Supermarket Store of the Year, Butchery Store of the Year and a Retailing Excellence Award on the night!
The Londis Retailing Awards recognise stores that excel across all areas of store performance.
To win this award, Timothy’s was independently audited across a range of criteria including customer service, the quality of their fresh food offering, product range, and the store’s commitment to upholding the highest standards of hygiene and food safety. To come out on top is a massive accolade for Timothy’s to receive.
Just as they were getting used to being the top Londis store in the country, Timothy’s learned that they had also received the silver award for Best Convenience Store (4,000+ sq. ft.) at the recently held ShelfLife C-Store Awards, which celebrates the industry’s finest stores and people.
Ireland’s top retailers and brands gathered at Dublin’s Ballsbridge Hotel for the ShelfLife National C-Store Awards 2016 on 23rd of November. Now in its 16th year, the C-Store Awards are the only comprehensive and independently judged business accolades for the convenience store sector.
Timothy’s was up against every convenience retailer in the country to win this award so it was a fantastic honour to be named and honoured at these awards.
Publisher of ShelfLife magazine John McDonald said the 2016 C-Store Awards programme marked “a new watershed in Irish convenience retailing standards.”
“The level of improvement, particularly in the smaller stores,” Mr. McDonald said, “illustrates just how hard retailers are working to give their customers great service and a quality shopping experience.”
No strangers to winning, Annie and Vincent won the Supermarket Store of the Year at last year’s Londis Retailing Awards. They were delighted to once again receive recognition for their supermarket store, which employs 35 staff.
This 8,500 square foot store is more supermarket than convenience store with a full grocery offering, full off-licence and full butchery operated by butcher Pat Beirne. Annie is delighted with both wins but lands all the praise on her team. “It’s fantastic to get the recognition. The staff put in a huge effort every day and their efforts make me look good.”
Speaking about the effect winning these awards has on the business, she says, “You work so hard and it’s difficult to know how you are doing so awards are great for giving you that bit of confidence to know you are doing things right. There is so much competition in Roscommon so you really have to be doing things well in order to stand out.”
Winning the Overall Londis Store of the Year award is especially important to Annie and Vincent as they know how hard their peers work and what a competitive environment it is.
“We are thrilled to have won the Overall Londis Store of the Year Award. We are passionate about providing the best offering possible, and that this is done very much at a local level. The accolades are also a mark of pride for everyone that works in the store and generates a great sense of achievement and motivation. We know all too well what a competitive retail market it is in Roscommon, and acknowledgement such as this really differentiates us and confirms our dedication to our customers.”