Timothy’s Londis PLUS Abbeytown receives top honours at the 2015 Londis Retailing Excellence Awards

Local insight, local service and local community engagement are key ingredients to running a successful local retailing business and persuading customers that shopping locally really is best.  And no-one recognises the importance of this more than Timothy’s Londis PLUS who has been serving the local community of Abbeytown for over 15 years.

Over 200 Londis stores from Kerry to Donegal and Galway to Wexford gathered in the beautiful Carton House Kildare last month for the 2015 Londis Retailing Excellence Awards, which celebrates the very best in local retailing.  No strangers to winning, Annie and Vincent were delighted to once again receive recognition for their supermarket store which employs 35 local staff.  They returned to Abbeytown with a total of 3 awards, including Supermarket Store of the Year, Deli & Hot Food of the Year and a Gold Retailing Excellence Award.

Congratulating Timothy’s, Conor Hayes, Sales Director, Londis said “Annie, Vincent and their team have always exhibited great passion and dedication for best practice retailing, putting them amongst the best in the industry.  Their focus on continually exceeding customer expectations is a testament to the hard work of their staff for which they should be very proud of.  I commend them all on their wonderful achievement”.

The Londis brand recently joined leading retail and wholesale group BWG Foods.  Congratulating all the award winners Willie O’Byrne, Managing Director BWG Foods said “we are extremely proud that Londis has joined the BWG Foods retail family.  It’s a fantastic wealth of outstanding expertise demonstrated by Londis retailers and in particular, the very worthy winners of the 2015 awards”.

Reflecting on their 3 wins, Annie Timothy of Timothy’s Londis PLUS said “we are thrilled to have returned to the store with not 1 but 3 Retailing Excellence Awards, as it solidifies our commitment to our customers that we are passionate about providing the best offering possible, and importantly that this is done very much at a local level.  The accolades are also a mark of pride for everyone that works in the store and generates a great sense of achievement and motivation.  We know all too well what a competitive retail market it is in Roscommon, and acknowledgement such as this really differentiates us and confirms our dedication to our customers”.

Winning these awards is certainly no easy feat, with intense store audits being carried out by independent examiners.  Delving into the critical detail both behind the scenes and on the shop floor, criteria such as hygiene and food safety, customer service, fresh food offering, product range and many more are all analysed and scored.  The exemplary team in Timothy’s definitely had something to celebrate, with the highest recognition possible cementing their enthusiasm to retailing.

Serving the Community

At the helm of this award winning supermarket is husband and wife team Annie and Vincent Timothy, who are both well known within the Roscommon community.  Opening its doors in November 1999, they took over the store from the Kiernan family who had run a supermarket at the location for many years.  They recently recognised the need to once again invest in the store, and embark on a major external and internal revamp in the last few months.  Speaking about the revamp and business, Annie said “it has been a really big challenge for us over the last few years as it has been for all the players in the market.  We have survived the economic storms thanks to the support of the community which we serve and the hard work of our staff.  We’re a family based business, firmly planted in the local community and our customers have been loyal to us, so we must be doing something right.  In our business, we also support local suppliers who deliver excellent quality products , for example, Waldron’s rashers, bacon and sausages; Molloy’s Bakery; Cloonan’s brown bread; Tulsk strawberries and kale; Frank Glennon’s potatoes and veg; Gardin Bia salads and Parkview duck eggs, to name but a few”.

The store very much operates with a double pronged approach in terms of customer.  Explaining this is Vincent Timothy, outlining “we are and always will be a supermarket store.  We provide our customers with as good of value as our competitors and we pride ourselves that we’re on the shop floor along with our staff.  Our team in key departments from the butchery to the deli, off licence to grocery are all passionate about what they do, and love nothing more that chatting to the customer and making sure they are getting the product and service they want.  Then you have the convenience side of the business which is as important to us.  Our location beside the 3 secondary schools Roscommon Community College, CBS and Convent of Mercy means we have a lot of pupils descending on us both in the morning and at lunch.  We concentrate on serving them when they’re in and then shift the focus to their parents who drop in before school pickups and for the after school study.  It can be busy but there is always a great atmosphere in the store and we recognise how fortunate we are to have this direct flow of custom”.