Cathaoirleach of Roscommon Council, Cllr. Laurence Fallon, officially launched a new ‘Local Authority Customer App’ at Monday’s online monthly meeting of the local authority.
The app was presented by council administrative officer Una Ni Chuinn, who said it would be of “great benefit” to both rates and rents customers going forward.
“Customers will be able to view balances, make rent and rates payments and view their account history,” she said.
Director of Services, Martin Lydon said that the app is already proving popular with customers.
“In mid-February rents and rates customers were notified about the app. Since then, almost 2,000 people have logged in to use the app indicating that there is a lot of interest from customers in managing their own accounts,” he said.
Roscommon is one of the first counties to use the app and Mr. Lydon said it would make it easier for customers to manage their accounts and household budgets.
“Lots of benefits can be gained from the use of this app not least of which is the convenience and efficiency for customers to have access to their accounts anytime.
“It will also save staff time answering queries about balances and payments. Customers will have their information at their fingertips 24/7 and paperless statements and instant messaging to customers are among the other features,” he said.
The app was widely welcomed by members at Monday’s council meeting, with Cllr. Paschal Fitzmaurice saying it would move Roscommon into the digital age and Cllr. Marty McDermott described it as a “forward move”.
Councillors were also assured that the launch of the app would not mean a reduction of traditional modes of service for customers and that nobody would be left behind.
* To download the customer app, go to Google Play or the App Store and look for Local Authority Customer App. Or alternatively, use the url customerportal.rocommoncoco.ie to access it.
